Refund policy
REFUNDS, EXCHANGES & GUARANTEE
Last updated: 9/01/2026
We build gear to last and we want you training in the right stuff. If something's not right, we'll sort it out - here's exactly how it works, no fine-print games.
Because we make protective equipment as well as apparel, a few rules exist for hygiene and safety reasons. We've kept them plain so you always know where you stand.
THE 30-DAY GUARANTEE
You've got 30 days from the day your order arrives for us to make it right. Whether it's the wrong size, a defect, or the gear just isn't what you hoped - reach out and we'll work with you within the terms below.
The guarantee covers two different situations, and they're handled a little differently:
- Something's wrong with the gear (a defect or damage) → we cover everything and make it right. See Defective or Damaged Gear.
- The gear's fine, but the fit or choice isn't right for you → we'll exchange or refund it under the condition and shipping terms below. See Size Exchanges and Returns for Refund.
QUICK REFERENCE
| Situation | Window | Condition required | Who pays return shipping |
|---|---|---|---|
| Wrong size (protective gear or apparel) | 30 days | Unworn, unwashed, tags + original packaging | You (we cover sending the new size out) |
| Change of mind / refund | 30 days | Unworn, unwashed, tags + original packaging | You |
| Defective or damaged item | 30 days | As received | We cover everything |
| Used / worn protective gear | — | Not returnable (hygiene & safety) | — |
| Final sale / clearance items | — | Not returnable | — |
|
Scuffle Duffle (long-term defects) |
Covered separately | See Limited Lifetime Warranty | — |
|
International defect or our error |
30 Days | Photo of fault | We cover everything |
|
International wrong size / change of mind |
— | Final sale outside EU & UK | — |
|
EU / UK cancellation |
14 days from delivery | Not worn beyond trying on; excludes used protective gear | You |
SIZE EXCHANGES
Ordered the wrong size? It happens. You've got 30 days to swap it, as long as the item comes back to us:
- Unworn and unwashed - we can't restock gear that's already seen a round, so it has to be in clean, re-sellable condition.
- In its original packaging with any tags still attached.
Shipping: you cover return shipping on the item you're sending back; we cover shipping the replacement size out to you. One exchange per item.
Size exchanges are available on US orders only. See International Orders for how this works everywhere else.
Save yourself the hassle: check the size chart on the product page before you order - and when you're between sizes on guards, size up. Most fit issues never happen if you check first.
DEFECTIVE OR DAMAGED GEAR
If your gear shows up damaged, defective, or fails because of a genuine product fault within 30 days - that's on us, not you.
- We'll replace it or refund it, your call.
- We cover all shipping, both directions. You won't pay a cent to fix our mistake.
- Send us a photo of the issue when you reach out so we can get it handled fast.
This is different from normal wear from training. Combat sports gear takes a beating - a defect is a fault in materials or construction, not the expected wear-and-tear of hard use.
PROTECTIVE GEAR (Instep Guards, Hand Wraps)
A specific rule for anything worn in training or competition, and it's a firm one:
Used protective gear cannot be returned or exchanged - for hygiene reasons and because we won't resell equipment that's already been trained in. If it's been worn in a session, it's yours.
Unworn protective gear in original condition follows the standard size-exchange and refund terms above. So if you open the package, check the fit dry and unused, and it's wrong - you're covered. Once it's been through a round, it can't come back.
This protects every customer: nobody wants someone else's sweat, and used gear can't be verified for safety. Check fit before you train.
LIMITED APPAREL (Shirts, Shorts, Tanks, Hoodies, Hats)
Standard stuff, handled the easy way. Within 30 days, apparel can be returned or exchanged if it's:
- Unworn and unwashed
- With original tags attached (if applicable)
- In re-sellable condition
Same shipping terms as everything else: you cover return shipping on size swaps and refunds; we cover the replacement out on exchanges. US orders only — see International Orders. Defects or misprints on our end are on us — we cover shipping and make it right, wherever you are.
MADE TO ORDER APPAREL
Our made to order apparel is produced on-demand, and therefore we cannot offer any size exchanges. However, they are still covered under our 30-Day Guarantee for any defective or damaged items.
BAGS & ACCESSORIES (Scuffle Duffle, Duffle Accessories, Keychains)
Within 30 days: if your bag arrives defective or you've changed your mind, standard return terms apply — unused and in original packaging for a refund (you cover return shipping), or we cover everything if it arrived defective.
Long-term: the Scuffle Duffle is built to be the last fight bag you'll ever need, and it's backed by our Limited Lifetime Warranty against defects in materials and workmanship. That's separate from this 30-day policy — see the Limited Lifetime Warranty page for full terms, coverage, and exclusions.
INTERNATIONAL ORDERS
Currently, we ship to Canada, the UK, the EU, Australia, New Zealand, and Singapore because of customer requests — not because we have the infrastructure to support international orders the same as US orders. So we'll be straight with you.
If the gear is faulty, that's on us — wherever you are. Defective, damaged in transit, misprinted, or simply not what you ordered: send us a photo within 30 days and we'll replace it or refund it. You won't pay shipping, and in most cases you won't need to send anything back.
Everything else is final on international orders. Outside the EU and UK, we don't offer refunds or exchanges for the wrong size, a change of mind, or gear that isn't what you hoped for. International shipping costs are high and more than we can support, therefore international customers must purchase at their own risk.
Please get the size right before ordering. The size chart is on every product page, and you should always size up when you're between sizes. If you're at all unsure, email us with your usual size and your preferred fit, and we can make some suggestions.
Size exchanges aren't available on any international orders.
Protective gear works the same everywhere. Trained-in guards and wraps can't come back under any circumstances — hygiene and safety, and that rule doesn't move for geography.
Duties, taxes, and customs fees are yours. That money goes to your government and never reaches us, so we can't refund it, reduce it, or predict it. It varies by country and by what's in the parcel.
If you refuse a delivery or leave duties unpaid, the parcel either comes back to us or is destroyed by customs. Where it reaches us, we'll refund the item price less our original outbound shipping and any return charges we're billed. Where customs destroys it, there's nothing left for us to refund. If a parcel is being held, please sort it out with customs — we'd much rather you had the gear.
Give us two business days. We will answer everyone as quickly as we can.
EU AND UK ORDERS — YOUR RIGHT OF WITHDRAWAL
If you're ordering from the EU or the UK:
You have 14 days from the day you receive your order to tell us you're cancelling. You don't have to give a reason. Email support@scraphousegear.com with your order number.
- Once you've told us, you have a further 14 days to send the goods back. We'll give you the return address when you contact us.
- You pay the cost of returning the goods. This is your responsibility, not ours, and we're telling you here so it isn't a surprise later.
- We refund once the goods reach us, or once you send us proof you've posted them — whichever comes first — and within 14 days of that point.
- We refund the price of the goods plus our standard outbound delivery charge. If you paid extra for a faster service, we refund the standard rate only.
- We may reduce your refund if the goods have been handled more than was necessary to establish their nature, characteristics, and functioning — in plain terms, if you've done more than try them on and they come back in a condition we can't sell.
- Worn protective gear is excluded. Protective goods that aren't suitable for return on health or hygiene grounds, once used, fall outside the right of withdrawal. Guards and wraps that have been trained in cannot be returned.
Nothing in this policy affects your statutory rights.
WHAT WE CAN'T TAKE BACK
To keep things fair and safe, these are non-returnable:
- Used, worn, or washed items of any kind
- Protective gear that's been trained in (hygiene & safety)
- Final sale, clearance, or misprint-edition items (marked at purchase)
- Gift cards
- Items returned after the 30-day window
- Items returned without proof of purchase
- On-Demand apparel items
HOW TO START A RETURN OR EXCHANGE
- Email us at support@scraphousegear.com within 30 days of delivery.
- Include your order number, what you want to do (exchange or refund), and — for defects — a photo of the issue.
- We'll reply with instructions and, where applicable, a return address. Please don't ship anything back before you hear from us — unauthorized returns can get lost or delayed.
- Pack the item securely in its original packaging and send it back within the timeframe we give you.
- Once we receive and inspect it, we'll process your exchange or refund.
REFUNDS
- Approved refunds go back to your original payment method.
- Please allow 5–10 business days after we receive and inspect your return for the refund to process, plus your bank's own processing time.
- Original shipping charges are non-refundable (unless the return is due to our error — a defect or wrong item shipped).
- We'll email you when your refund is on its way.
A FEW HOUSE RULES
- Returns and exchanges are limited to one exchange per item.
- All returned items are inspected on arrival; items that come back worn, washed, damaged by use, or missing tags/packaging may be denied or subject to a restocking adjustment.
- This policy applies to purchases made through scraphousegear.com. Items bought through other retailers follow that retailer's policy.
- We reserve the right to refuse returns that don't meet these terms or that show signs of abuse of the policy.
- Nothing here affects your rights under applicable consumer protection laws.
QUESTIONS?
We're real people who train, not a returns robot. If you're not sure whether something qualifies, just ask — email support@scraphousegear.com and we'll help you figure it out.
Fight Friends For Fun. — Scraphouse
This refund policy is subject to change at any time and without notice